All our machines, unless stated otherwise in the listing, are second hand /refurbished and therefore have signs of use. You can expect light marks / signs of wear on the body but nothing major like cracks / broken casing. Keys and screen will be in good condition. Some products are in better condition than others due to their age, so if you have any questions about a product, please don’t hesitate to get in touch either by email, phone, or live chat!